Bookings Terms & Conditions
1.FEES
1.2 Places can only be reserved by submitting the completed booking form & full payment
1.3 Session places cannot be provisionally booked or reserved by telephone/email/letter.
1.4 All sums must be paid 72hr at latest prior to the commencement date of the session.
1.5 Prices are per person unless stated otherwise
1.6 For late rentals returns £20 is levied outright and thereafter for every 15 mins late after agreed time. Any incomplete or damaged returns will forfeit the damage deposit, and if this is insufficient, the balance will be pursued.
2. AMENDMENTS BY THE CUSTOMER
2.1 Substitution of the original customer for another can be made provided at least two weeks’ notice is given by the substituted customer to Breakwater Coaching (the Company) and the substituting customer satisfies the requirement of the session. All substitutions must be made with the consent of the Company.
2.2 A customer may apply, in writing/voicemail, to change session date as long as the original booking is more than 2 weeks from the date of the request, and that new customer complies with all pre-session requirements.
2.2.1 Any requests to change a session or date within the 2-week period will be dealt with as a cancellation by the customer
2.3 No bookings or amendments permitted in the 24 hrs prior to a session unless made with the consent of the Company.
3. CANCELLATION BY THE CUSTOMER
3.0 All cancellations must be in writing/voice mail and acknowledged. The cost of cancellation is as follows:
3.1 Deposits are non-refundable
3.2 25% of the total session fee is due where cancellation takes place 8 weeks or more before the commencement date of the session; or
3.3 50% of the total session fee is due where cancellation takes place within the period of 4 weeks to 8 weeks before the commencement date of the session; or
3.4 75% of the total session fee is due where cancellation takes place within the period of a 4 weeks and 2 weeks before the commencement date of the session; or
3.5 100% of the total session fee is due where cancellation takes place within the period of 2 weeks before the commencement date of the session or takes place on or after the session day.
3.6 Any transaction processing fees are forfeited from any refund.
3.7 If the session/course has a minimum number requirement, then 100% of the session is due for a cancellation at any time.
3.8 If the specific session/course has incurred any costs then these are forfeited from the refund, or if more, owed to the Company.
4. CANCELLATION BY THE COMPANY
4.1 Whilst every attempt is made to ensure that sessions actually run, the Company will notify the customer of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary due to force majeure, dangerous and/or unsuitable conditions for the session.
4.2 Cancellation by the Company does not affect a customer’s right to a refund of travel costs that he/she may have incurred prior to the cancellation and since lost except in the circumstances set out in clauses. We recommend taking out personal insurance that includes cancellation cover
4.3 In the event of cancellation, customers will be offered the following:
Up to 3 more opportunities to book on a future date, which will be offered within at latest 7 days of that future date; thereafter,
when all future dates are exhausted by agreement, a refund less processing fees.
4.4 Where a customer arrives more than 15 mins late, and the group has already left the meet point, they forfeit their fee.
5. MISCELLANEOUS PROVISIONS
5.1 Paddlers must be able to be in competent control of their craft and able to self-rescue. They must be able to swim 50m to shore.
5.2 Paddlers should have all necessary permits, permissions and license of their own to undertake a session, including full insurance.
5.3 Sessions maybe curtailed if at risk of running over, or where paddler’s safety is at risk
5.4 Paddlers accept that the Company is under no liability at all in respect of loss/damage to personal property, not caused by the Company’s own negligence, its suppliers, agents or others attending the session
5.5 The Company reserves the right to refuse participation to clients that they believe to be under the influence of alcohol or drugs or suffering a medical condition that impedes the enjoyment of the group, and in such circumstances no refunds shall be given.
5.6 Paddlers own kit must be of serviceable quality, and in the event of loss or damage, remain wholly responsible for it.
5.7 Stated journey times include kitting up and kitting down.
5.8 In commencing a booking, you agree to respond timely to all requests and tasks needed.
6. ASSUMPTION OF RISK
Taking part in any form of paddle sport, safety and rescue and outdoor pursuits involves an element of assumed risk. By participating in this activity, you agree that you will follow all safety instructions given to you by the staff on the course.
6.1 You also understand that you must take reasonable responsibility for your own safety and that of other participants where appropriate. All reasonable precautions will be undertaken by the staff on the session to keep you safe, but it must be understood that minor injuries can happen as part of these activities. During the activity, it is your responsibility to look after your own personal belongings and your vehicle; the Company cannot be held responsible for any loss to personal belongings sustained during the course.
6.2 You acknowledge that you are not covered by our insurance for any activity and must make your own arrangements in respect of this, e.g. being covered by Paddle UK membership.
6.3 You are responsible fully for any equipment owned/hired by the Company that you take control of, and must make financially good any damage, or loss occurring at your hands, directly or indirectly.
7. MEDICAL
7.1 Any medical condition (and/or medication currently being taken) which affects your daily health and may impact on your involvement in the activity MUST be disclosed to the lead member of staff running the course, either prior to the activity or at the start of the activity. Should medical information have changed since filling in a booking form the staff must be updated as soon as possible. These conditions include (but are not limited to) heart conditions, breathing issues, joint problems, vision issues, allergies, asthma, spine/back pain, dizziness and any pre-existing or recent injuries/conditions.
7.2 A medical condition maybe considered as grounds to refuse a booking on safety grounds and this is judged case by case.
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8. COMPLAINTS
We will always do what is possible to ensure that you have the best experience during your activity with The Company. However, should you have an issue regarding your level of service you expect, please contact us as soon as possible and we will do our best to resolve the issue. During formal assessments, it is possible that you may wish to appeal a decision given. Should this be the case you will be directed to the relevant appeals procedure for the activity you are involved with. If you do need to do this, please contact us as soon as possible and we will do our best to resolve the issue.
9. PHOTOS/VIDEO
Occasionally, we may take photos/videos for marketing purposes. If you do not wish for this to happen, please make a member of staff aware prior to starting the session.
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10. FEEDBACK
Paddlers taking up our services pledge to leave on-line reviews, specifics as directed, as well as completing our online feedback questionnaire.
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Any questions please CONTACT US.
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